Sketchup Produces Bug Splat All The Time

BugSplat (www.bugsplatsoftware.com) is a 3rd party software application that is integrated in SketchUp to help improve the quality of the product. BugSplat helps us troubleshoot unrecoverable SketchUp errors or crashes. BugSplat provides a mechanism for SketchUp to send information about all crashes to us for troubleshooting.

Welcome to the Forum Archive! Years of conversation fill a tonne of digital pages, and we've kept all of it accessible to browse or copy over. Whether you're looking for reveal articles for older champions, or the first time that Rammus rolled into an 'OK' thread, or anything in between, you can find it here. Every time you launch SketchUp Free, you have to choose from one of three simple templates and a style from a list. Two, the user interface is simpler than the one for Make or Pro, but also.

How Does it Work?

In the rare event that SketchUp crashes you will see a dialog window indicating that SketchUp has crashed or quit unexpectedly. This dialog will give you the option to send us the information regarding the crash. Here is what is collected if you decide to send us the information:

  • Your version of the SketchUp executable.
  • Your language setting, such as English.
  • A 'stack trace' of the bug allowing us to see the exact line of code where SketchUp crashed.
  • A list of SketchUp code dependencies.
  • (optional) Your name and email address.
  • (optional) A description of what you were doing before the crash.
Note: If you happen to look at the BugSplat Software website, you will see a security statement that is aimed at assuring clients of BugSplat that the information on our crashes (e.g., how many we have, and so on) will be protected. The above information is all that we are collecting.

SketchUp is a graphics-heavy application. We suggest always keeping your graphics drivers up-to-date. Updating drivers can often correct odd visual behaviors such as freezing, artifacts, model slicing, and slow performance.

Windows

If you have a notebook or laptop computer:

City engine tutorial. You should visit the website of the notebook manufacturer to download the latest driver.

If you have a desktop or workstation computer:

Before you can update the graphics driver, you need to know what kind of graphics card you have. For more information about how to find out what graphics card you have in your PC, click here.

Once you know the kind of graphics card you have, visit the manufacturer's website to download the latest driver. Here are links for downloading drivers from the most common graphics card manufacturers:

  • NVIDIA: http://www.nvidia.com/content/drivers/drivers.asp
  • AMD: http://support.amd.com/en-us/download
  • Intel: http://support.intel.com/support/graphics/
If you upgraded your driver to resolve a display issue, and it didn't resolve the issue, you may consider installing an older driver for your graphics card instead. Older drivers may be available online or in a resource CD that came with your computer. NVIDIA, for example, offers a driver archive.
Mac OS X
  1. Click the Apple logo.
  2. On the 'Apple' menu, click 'Software Update.'
  3. If there is a Mac OS X update available, you can install it. If there is a graphics driver update, it will be included in the Mac OS X update.

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